FAQ’S

❓ Got a burning question? We have the answers!

Please take a look at our FAQ’s below and if you still need more info, you can click on the Live Chat widget to speak to one of the team asap!

Need it before Christmas? Check below to see our recommended last shipping dates for your region.

UNITED KINGDOM & NORTHERN IRELAND:

• £5 (UK Standard | 2 - 3 Business Days)

• £8.50 (UK Special Delivery | Next Business Day)

REPUBLIC OF IRELAND:

• £14 (International Tracked | 3 - 5 Business Days)

EUROPE:

• £14 (International Tracked | 3 - 5 Business Days)

UNITED STATES & CANADA:

• £20 (International Tracked | 6 - 7 Business Days)

AUSTRALIA & NEW ZEALAND

• £25 (International Tracked | 6 - 7 Business Days)

REST OF THE WORLD

• £20 (International Tracked | 8 - 10 Business Days)

Import Tax

• Import duties, taxes and charges are not included in the item price or shipping costs and are the buyer’s responsibility.

All orders are dispatched from the UK via Royal Mail or UPS or DHL

Please note that delivery timescales are estimated by the delivery companies and are not always guaranteed, particularly during busy periods.

DISPATCH TIMES

• Orders with Standard Delivery are dispatched in 1 - 2 business days*.

• Orders with Special Delivery, received before 2:00PM, will be dispatched same day** (Mon-Fri). Orders placed after 2:00PM on Friday will be dispatched on the next business day.

*Business Days are Monday - Friday and exclude UK Public Holidays.

**Special Delivery excludes Custom Order items. These items have a specific turnaround time that is noted on the product page. If Next Day Delivery is selected for a Custom Order item, please note that it will be shipped using the next day service once complete.

In the event of any delays with dispatch we will contact you promptly via email.

ESTIMATED DELIVERY TIMESCALES

UNITED KINGDOM & NORTHERN IRELAND

• UK Standard Delivery | (2 - 3 Business Days) – Order By: Thursday 19th December

• UK Special Delivery | (Next Business Day) – Order By: Friday 20th December

• FREE UK Delivery (on orders over £150) | (2 - 3 Business Days) – Order By: Thursday 19th December

REPUBLIC OF IRELAND

• International Tracked Delivery | (3 - 5 Business Days) – Order By: Friday 13th December

EUROPE

• International Tracked Delivery | (3 - 5 Business Days) – Order By: Friday 13th December

UNITED STATES & CANADA

• International Tracked Delivery | (6 - 7 Business Days) – Order By: Thursday 12th December

AUSTRALIA & NEW ZEALAND

• International Tracked Delivery | (6 - 7 Business Days) – Order By: Wednesday 11th December

REST OF THE WORLD

• International Tracked Delivery | (8 - 10 Business Days) - Order By: Wednesday 11th December

⚠️REMINDER: Custom orders have an additional 2 day turnaround, so please add this to the above estimates! If UK Special Delivery is selected for a Custom Order item, please note that it will be shipped using the next day service after the order is complete.

🔰 We have a 90 day warranty for peace of mind!

Please see our Returns Policy for full returns information.

Why Has My Order Been Returned?

If your order tracking page shows the status ‘Returned to Sender’, it is likely due to one of the following reasons:

• Incorrect shipping address entered

• Package was being held at the customers local delivery office following a missed delivery and the retention period has exceeded.

If a delivery attempt has been unsuccessful, you will either be left a calling card advising you how to arrange for re-delivery and/or you will be able to check the tracking link provided in your dispatch email at any time to confirm current status of your package.

What Happens When My Order Is Returned?

If your parcel has been returned to us your order will be refunded as a Return and we will contact you within 5 - 10 Business Days to update you.

Will It Be Re-posted?

Unfortunately orders that have been returned to us can’t be re-directed to our customers again. If you would still like the item(s), you will need to place a new order through our website once the return has been processed.

Important, please note: if your order was returned to us due to an incorrect shipping address or a failure to arrange re-delivery or collection following a missed delivery attempt, we are only able to refund the cost of the item(s) and not the initial shipping costs.

Do you have a question that we haven’t answered here? No worries!

Either click on the live chat widget on this page to speak to speak to someone asap, or (if it’s out of hours) drop us a message using the contact form below and we’ll get back to you within 24 hours.